Terms & Conditions

What information do we hold?

We hold Consent forms, medical report forms, prescriptions, medical photography before and after procedures, procedure log forms and contact details including email addresses.

How do we obtain your information?

Through face-to-face consultations, emails/SMS/Facebook & Instagram messenger, communication with clients and through third party beauticians and salons which we are working with.

Obtaining personal data

For contact or marketing purposes and for information sharing we will now consent clients with an ‘opt in’ approach, to allow us to use your data. This consent is selective for different platforms rather than ‘all in’ or ‘all out’.

 Who do we share it with?

• We share prescription data with pharmacies to obtain any specific medication for a client. Our stock products are bought with no patient data shared.
• Photos are shared using social media, (Instagram & Facebook). This is done without use of client’s data, unless specifically requested.
• Comments and feedback are shared using social media (Instagram & Facebook) and via our website https://honeyholics.com/ This is done with explicit consent and is anonymised.
• Information can be shared with regulators and government authorities, if we are required to do so by law or if the authority request it and that request is found to be reasonable.
• Your information is shared between clinicians who are associated with ‘Nue Aesthetics’, if second opinion is ever required. 
• Some information is shared to pharmacies when required in relation to providing a prescription.

Why do we hold and or process personal data?

We need to gather and hold this data in order to provide our services and care, and also to provide our clients with information.

What information do we hold?

We hold Consent forms, medical report forms, prescriptions, medical photography before and after procedures, procedure log forms and contact details including email addresses.

How long do we hold it and on what basis?

We cannot keep data when there is no purpose and we will apply measures to ensure its accuracy. In the case of medical records, we will retain and process your personal data to the extent it is necessary to enable us to exercise, establish or defend your legal claim. Insurers usually recommend a period of 10 years.

Explanation of your rights

You have the right to expect us to retain accurate records and for us to act upon any request to rectify inaccuracies in your personal information. You have the right to require us to erase your personal information without delay on certain grounds. e.g where it is no longer necessary based on the reason it was originally recorded, or where you withdraw your consent and there is no legal grounds for processing.

By providing the information requested, you are providing explicit consent but you have the right to withdraw consent at any time. To do so, please email hello@honeyholics.com.

Please note all of your personal data will be erased except that which is required for us to establish, exercise and defend a legal claim.

 You may request a copy of your personal data

Should you have any complaints or concerns regarding the treatment of your personal data, please don’t hesitate to contact Christie Lawton via hello@honeyholics.com.

Your information

• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

• All clients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

• All information will be treated as confidential and protected in accordance with data protection legislation.

• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

• You may choose to remove yourself from our mailing list at any time, by unsubscribing.


New Patient – Telephone/Video Consultation

It is acknowledged in some circumstances that video and telephone consultations may be required; particularly for patients travelling long distance. New patients, seeking advice from a practitioner in a telephone/ video discussion, require a diary appointment of 30 minutes. Patients will be called at the time agreed. This does not count as a formal consultation and a face-to-face discussion will still be necessary.


 Appointments

• Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
• When diaries are particularly busy, a nominal deposit may be taken of £50 which is refundable on attendance; this is to mitigate missed appointments.
• Please do NOT undergo treatment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
• Free routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. Additional treatment or ‘top-up’ is not provided free-of- charge, once the review period of 2-3 weeks has passed.
• Hyaluronidase (filler dissolving) treatment cannot be performed without a prior assessment and test patch.
• Treatment costs are for the specified procedure only. The price quoted is for up to the nearest ml. It is up to the discretion of the clinician on how much product should be used per costing. Usage of product in any other area with the same syringe will incur an extra charge.

Children

We do not treat children or young adults under the age of 18. Please do not bring children to the surgery unless they are old enough to be left unsupervised.

Payment

• Patients will receive one free-of-charge consultation; subsequent consultations will be subject to a (£50) fee which may be deducted against treatment costs.
• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
• Payment is taken, in full at the time of treatment.
• Cash or bank transfers are accepted for mobile appointments, and cash or major debit and credit cards are accepted in surgery.
• A discretionary deposit will be taken for some treatments and in some circumstances.
• Discounts cannot be applied to multiple treatments or products and only to those specified in the treatment.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:
• Consultation and assessment
• Provision of information and advice
• Safe treatment with evidence based products
• Follow-up appointments and aftercare advice and support as appropriate

If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen. Your satisfaction is our priority. Whilst we set out to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Review Appointments

• Please note that a review is offered to all clients. You may be seen again two weeks post-treatment if required. This is to ensure that there are no complications of treatment.
• We will make comparisons with photos of treatment.
• Any further treatment required will incur an additional cost.

Client Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email or via the website.

Under no circumstances can we treat:

• Those under the age of 18 ( ID REQUIRED )
• Those on skin medication such as: ro-accutaine, antasure, steroids or other which cause over sensitive thin skin.
• Those with allergies to anaesthetics.
• Those undergoing chemotherapy or radiotherapy at present, due to undergo, or have only recently finished within the last 50 days.
• Epileptics who have had a seizure in the past two years.
• Those who are pregnant or breast-feeding, cancer and autoimmune diseases, acute and skin infections, exacerbation of chronic diseases, hemophilia, skin inflammation in the area of presumed injections.
• If the skin has tendency to form keloid scars.
• Allergy to the components of the agent.
• Recent usage of laser or chemical peeling.
• Those with glaucoma or taking blood thinning medicine (e.g. aspirin/ warfarin).
• Eczema, psoriasis, rash or blisters on the site to be treated.
• Healing disorders.
• Uncontrolled high blood pressure or mitral valve disorder.

COVID-19

• Please note that we can perform remote video consultations prior to treatment, to reduce time in surgery.
• You will be asked to sign a COVID-19 questionnaire and consent form prior to your appointment.
• Deposits are non-refundable in event of cancellation to appointments less than 24-hours prior to date of appointment.
• On arrival to the surgery, you will be offered the opportunity to sanitise your hands, we will measure your temperature and ask a brief screening questionnaire.
• Mobile visits may only be carried out when it is lawful for clinicians to be inside people’s homes i.e. not during lockdown of any description.
• Should you be symptomatic or deemed to be unwell on assessment, then we will not perform treatment on that day.

Still curious about something?

Ask us anything at hello@honeyholics.com